The Customer Service Department was set up to consult and advise customers on using Bonanza. The Customer Service Department also coordinates with other departments in the company to make Bonanza more efficiently and effectively achieve customers' objectives.
The Customer Service Department's two main roles are:
- Advise customers on using Bonanza after implementation - Advise on the maintenance of components (such as databases and system networks) as related to our program - On-site advice on Bonanza - Solve program error problems immediately - Send product improvements and modifications to customers regularly - Submit service reports to customer quarterly
Customer Call Service
- Advise on using product on call or via the Online Service System - Solve program error problems immediately - Send product improvements and modifications to customers regularly - Input daily support into CRQM system
For support please call +(66) 2861 4820-25 with extension numbers 614, 621 and 618 or e-mail firstname.lastname@example.org